Privacy Policy Fröbel e.V.

Fröbel (website operator) takes the protection of your personal data very seriously. We wish to inform you, as a visitor to our website, about what sort of personal data we collect and what we do with it. The following shall inform you of your rights under data protection laws. We are also listing a contact should you have any questions.


In our capacity as the controller, as defined in the General Data Protection Regulation (GDPR),

Fröbel e. V.
Alexanderstraße 9
D-10178 Berlin,

we take all measures required by law to protect your personal data. If you have any questions about this privacy policy or the processing of your personal data, please contact our Data Protection Officer:

Fröbel Bildung und Erziehung gGmbH
Alexanderstraße 9
D-10178 Berlin
E-mail: datenschutz[at]

When does the privacy policy apply?

The privacy policy applies whenever we process (i.e., gather, store, use, share or erase) personal data. We process the personal data of

  • parents and their children who are in our care, and
  • all other natural persons who have contact with our company, such as legal guardians, representatives and employees of legal persons, or job applicants, as well as visitors to our website and people who register on our websites or apps.

What personal data do we collect from you?

We collect your personal data when you contact us, e.g., when you show interest in our online services, subscribe to our newsletter, submit requests, contact us via email or phone, or use our services as part of a contractual relationship.

Personal data are personal or factual details of an identified or identifiable natural person. This includes information such as your real name, your address, your phone number and your date of birth. Information that is not directly connected to your true identity – such as favourite websites or the number of users of a website – does not fall under the category of personal data. On this website, we collect the following data from you:

  • the page from which the file was requested,
  • the name of the file accessed,
  • the date and time of the request,
  • the amount of data transferred,
  • the access status (file transferred, file not found, etc.),
  • a description of the web browser and operating system used,
  • the anonymised IP address of the computer generating the request,
  • the referrer URL (the page visited previously).

Any other personal data, such as your name, address, phone numbers or e-mail address, are not recorded unless you voluntarily provide such data, e.g., as part of a registration, a survey, a contest or an application, or in order to execute a contract or request information. Voluntarily provided data will not be shared with third parties without your express consent.


Analytics services

On this website, data are collected and stored using the web analytics software Matomo (, formerly known as Piwik), a service provided by InnoCraft Ltd., 150 Willis St, 6011 Wellington, New Zealand, (“Matomo”), on the basis of our legitimate interest in the statistical analysis of the user behaviour for optimisation and marketing purposes in accordance with point (f) of Art. 6(1) of the GDPR. For the same purposes, these data can be used to create and evaluate pseudonymised usage profiles. Cookies can be used to that end. Cookies are small text files stored locally in the web cache of the site visitor. Cookies make it possible to recognise an internet browser, among other things. The data collected with Matomo software (including your pseudonymised IP address) is processed on our servers in Germany.

The information generated by the cookie in the pseudonymised user profile will not be used to personally identify the visitor to this website and will not be merged with personal data about the bearer of the pseudonym. If you do not wish to consent to the storage and evaluation of the data from your visit, you can opt out of storage and use by clicking at the bottom of this page at any time. In this case, an opt-out cookie will be stored in your browser, which will prevent Matomo from collecting any session data. Please note that opting out of all cookies will also erase the opt-out cookie, which may result in you having to re-enable it.

Who receives your data?

Within the Fröbel Group (Fröbel e. V., Fröbel Bildung und Erziehung gGmbH, Fröbel Akademie gGmbH, Fröbel International GmbH), the only parties who have access to your data are those who need it for the protection of our legitimate interests or to fulfil our contractual or legal duties.

We may only share information about you if legal requirements or contractual agreements with you call for it or if you have consented to it. A legal obligation to share your personal data with external authorities could occur, e.g., in the case of a justice or law enforcement agency (police, public prosecutor’s office, courts).

We never sell your personal data to third parties!


Why and on what legal grounds do we use your data?

Insofar as a contractual relationship between you and us is to be established, or its content elaborated or changed, we shall use your data to fulfil our contractual obligations. To execute the contractual relationship, we need your address, your phone number and/or your e-mail address. This applies, e.g., in the case of childcare contracts and the following registration procedure or applications.

If you submit a request, we collect and use your personal data insofar as it is necessary for these purposes (inventory data).

In addition, we only collect, process and use personal data insofar as it is necessary to enable you to use the website (user data).

We use the personal data you provide solely for the technical administration of the website and for fulfilling your requests and demands, i.e., normally for processing the contracts we have concluded with you and to respond to your requests.  

Only if you have given prior consent or if you, insofar as legal provisions call for it, have not filed any objection, we also use this data for product-related surveys and marketing purposes.

If transferring personal data to an external third party is necessary to perform a service or respond to a request, we take technical and organisational measures to ensure compliance with the legal requirements of the data protection law. Furthermore, Fröbel obligates external service providers to adhere to the relevant statutory data protection regulations, to handle the data confidentially and to immediately erase the personal data as soon as it is no longer needed.


Additional information about use

Please note that the content you send us via e-mail (e.g., via the internet mailroom) is transferred without encryption. As a result, the security of sensitive personal data and content cannot be safeguarded from unauthorised access and distortion while being transmitted. This also applies to e-mails sent via an online form. The forms themselves are SSL encrypted.

Since we are especially concerned with protecting children’s privacy, we do not wish to collect, process or use any personal data of people under 18 years of age. If you as a legal guardian find out that your children have transmitted their personal data to us, you can contact us at the address provided in the legal notice in order to have us erase the data.

In order to receive our newsletter, you must provide us with a valid e-mail address. After signing up, you will be sent an e-mail asking you to confirm the storage and use of your data in order to send the newsletter (double opt-in procedure). If you click on the link in the e-mail, your e-mail address will be added to our newsletter mailing list and the time of confirmation will be recorded by the owner of the e-mail address. No other data will be collected. You are free to withdraw your consent at any time by sending an email to webmaster[at]

In general, we do not use cookies on our website. In exceptional cases, we use session cookies that store data in your web browser’s cache in order to enable technical session management. These data are not personal and are erased as soon as the browser is closed.

If, in exceptional cases, we need to save personal data in a cookie, we will obtain your express consent before we do so. We would like to point out that, furthermore, browsers generally allow you to manage your cookies.   

Fröbel takes all necessary technical and organisational security measures in order to protect your personal data from being lost or misused. Your data are saved in a secure operational environment that is not accessible to the public. If you wish to contact Fröbel via e-mail, we would like to stress that we cannot guarantee complete data security. Therefore, we recommend you send any sensitive information by post.

Fröbel Bildung und Erziehung gemeinnützige GmbH is neither willing nor required to participate in alternative dispute resolution procedures before a consumer arbitrator.


    What are your rights?

    You have a number of rights regarding the processing of your personal data under articles 15 to 21 of the General Data Protection Regulation. Since we want to resolve any questions you might have on this subject as quickly as possible, we ask that you please get in touch with our Data Protection Officer whose contact information is listed above.

    The right to withdraw your consent
    Insofar as you have consented to the processing of your personal data, you have the right to withdraw this consent at any time. The processing of personal data remains legal until the statement withdrawing consent has been received.

    The right to information, completion and rectification
    You can request information about your personal data we process. If your data are not/no longer accurate, you may request that we correct them. If your data are incomplete, you may request that we complete them. If we have shared your data with third parties, we will notify these third parties about your correction insofar as it is legally required.

    The right to erasure of your personal data
    You have the right to request the erasure of your personal data if:

    • your personal data are no longer necessary for the purposes for which they were originally collected,
    • you have withdrawn your consent and there is no other legal ground for the processing,
    • you object to the processing and there are no overriding legitimate grounds for the processing,
    • your personal data have been unlawfully processed,
    • your personal data must be erased in order to comply with a legal obligation.

    If there are legal grounds that require the data to be processed, the entitlement to erasure does not apply.

    The right to restriction of the processing of your personal data
    You have the right to request the restriction of the processing of your personal data if:

    • the accuracy of your personal data is contested by you, until we can verify the accuracy of the data,
    • the processing is unlawful,
    • we no longer need the personal data for the processing purposes, but they are required by you for the establishment, exercise or defence of legal claims,
    • you have objected to the processing, pending verification of whether your interests take priority.

    The right to object
    We may process your data based on legitimate interests or in the public interest. In these cases, you have the right to object to the processing of your data. Should you make such an objection, we will only resume processing your data if compelling legitimate grounds for processing them clearly override your interest in not processing them.

    The right to submit a complaint
    If you are ever dissatisfied with our response to your concerns, you have the right to submit a complaint to the Fröbel Data Protection Officer as well as to the applicable data protection agency.

    The right to data portability
    You have the right to receive your personal data from us in a commonly used and machine-readable format.

    How long do we save your data?
    All personal data will only be saved as long as is needed for the stated purpose. If the data are no longer required to fulfil contractual (e.g., processing of your inquiry or executing a contract) or legal obligations, they will be deleted insofar as it is not necessary to continue storing them. Continued storage may be necessary, for instance, for complying with retention periods stipulated by tax and commercial law or for receiving evidence for legal disputes within the statutory periods of limitation. In civil law, the statutory periods of limitation can last anywhere from three to thirty years.